Politique de remboursement
We want you to love your item as much as we do. If you are unhappy with your purchase, please send your item(s) back in accordance with the following Return Policy:
Start a Return: https://www.noirenvy.com/a/returns
•All returns are refunded via store credit.
•Items must be sent back within 7 days of the delivery date. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
•Items must be unworn, unwashed, and have original tags attached.
•Items must be free of stains, makeup, deodorant, or wear.
•Bodysuits, swimwear, and undergarments are non-returnable.
•Accessories such as jewelry, handbags, sunglasses, lashes sale/clearance/promotional items are Final Sale and are non-returnable.
•Gift cards and downloadable products are non-returnable.
•Noir Envy reserves the right to apply a 50% restocking fee for all Sale or stale items.
•Returns are processed within 5-7 business days after your item(s) are received.
•Noir Envy does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
•Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
•Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.)
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Noir Envy will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit for use on a future purchase.
Helpful Hint: We suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via store credit.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery.
We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Noir Envy does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Noir Envy reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
•An irregular or excessive returns history indicative of “wardrobing;”
•An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
•Potential fraudulent or criminal activity.
Similarly, Noir Envy reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Late or missing refunds (if applicable)
If you haven’t received a refund yet via store credit, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Note: Should you choose to return a Sale item, Noir Envy reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4116 N NC Highway 58, Nashville, NC 27856, United States.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to firstname.lastname@example.org) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email email@example.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Noir Envy requires items to be returned within 7 days of the delivery date, as stated in our Returns Policy. Returns received after 7 days are considered to be “stale” returns.
Alternatively, Noir Envy reserves the right to apply a 50% restocking fee for all Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed. A store credit will be issued to you by email following our normal returns procedure.
To return your product, you should mail your product to: 4116 N NC Highway 58, Nashville, NC 27856.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund via store credit, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.